StrataFrame Forum

License Activation Issue - Help!

http://forum.strataframe.net/Topic9941.aspx

By Tim Dol - 7/3/2007

I'm having problems activating my licenses after having the motherboard on my laptop replaced. I deactivated the licenses bound to my old MAC Address (after the board was replaced). I then activated the licenses on my new network adapter however I still get a message telling me the product is not activated when I go into the BO Mapper. I tried a number of times without success, even though it tells me the activation was successful. I checked my account and the activation looks okay.

How can I resolve this issue?

Thanks

Tim

By Trent L. Taylor - 7/3/2007

Tim,

The network adapter on which you activated is not active any longer.  If you activate on a wireless adapter then make sure that it is always on.  When you are trying to activate now, it is sending in an all “0” MAC address which generally happens when a MAC address is no longer in the machine or a wireless adapter has been turned off or disabled.  Be sure to activate on a network adapter that will always be enabled.  As soon as you re-enable the network adapter which cannot be seen, then your activation will be verified, otherwise when the card is disabled it will not be able to verify activation.
By Tim Dol - 7/3/2007

Trent,

Sorry for the duplicated correspondence. I just wanted to make sure I got this ressolved before your holiday tomorrow and thought you would be more accessible via email... Let's continue on the forum.

I activated using my internal network adapter. (My wireless was disabled). I'm still having no luck activating and can't deactivate the current adapter because I already deactivated earlier today and you have a limit placed on the deactivation.

Can you deactivate my licenses again so I can start over or will I end up in the same situation?

Tim.

By Trent L. Taylor - 7/3/2007

Since we completed our correspondence via email, let me know if you have any other issues.  Wink