InstantForum 2017-1 FinalStrataFrame Forumhttp://forum.strataframe.net/StrataFrame ForumSun, 05 Apr 2026 16:09:50 GMT20http://forum.strataframe.net/FindPost23218.aspxWe recently had a server fail and this is resulting in the need to move ES server to a new box. This would mean that it would have the same machine name, the same IP, same host name but new MAC addresses. How do I go about handling the license change for this? I have a MAC address of the new machine.Fri, 15 Oct 2010 10:18:32 GMTGreg McGuffeyhttp://forum.strataframe.net/FindPost28712.aspxJust to close out this thread, it was handled via email :)Fri, 15 Oct 2010 10:18:32 GMTTrent L. Taylorhttp://forum.strataframe.net/FindPost28652.aspxI have sent a support request to have my license reset to allow MAC change for same ES hostname (hardware move). If someone in SF land can do this ASAP I would appreciate it.Sun, 10 Oct 2010 19:39:08 GMTKeith Chisarikhttp://forum.strataframe.net/FindPost28421.aspxI need to move our ES to a new box, new everything. <br/><br/>Can you please let me know the process to hopefully ensure&nbsp;no user downtime, it has been a long while since I set this up and I have never had to migrate to new hardware.Fri, 17 Sep 2010 10:06:59 GMTKeith Chisarikhttp://forum.strataframe.net/FindPost23242.aspxThanks Trent! I'm good to go!Tue, 26 May 2009 11:43:01 GMTGreg McGuffeyhttp://forum.strataframe.net/FindPost23224.aspxI have reset your license. You should now be able to login to the My Account area and re-create your license. Let me know if you have any issues.Tue, 26 May 2009 07:02:10 GMTTrent L. Taylor