StrataFrame Forum » StrataFrame Application Framework - V1 » Issues » Inable to activate license

Inable to activate license

Marcia G Akins — Mon, 24 Oct 2011 12:37:09 GMT

Hi All.

I am trying to start a new project on my client's site. I am trying to get the framework activated here using my USB NIC. I keep getting an error which I assume is being caused by firewall issues. I have already requested a manual activation file, posted a message here on the forum, and sent an e-mail. So far, no response.

I really like Strataframe and would like to use it on this project. However, if I cannot get it activated, I will need to move to another framework because I have got to start working on this.

If anyone can help me out with this, I would surely appreciate it.

RE: Inable to activate license

Ivan George Borges — Mon, 24 Oct 2011 12:37:09 GMT

You're welcome Marcia.

Glad to hear that Superman helped you out.

RE: Inable to activate license

Marcia G Akins — Mon, 24 Oct 2011 11:56:49 GMT

Hi Ivan.

Thanks so much for alll your help. I finally got my licese activated by getting a manual activation client from Trent. Problem is solved :)

RE: Inable to activate license

Marcia G Akins — Mon, 24 Oct 2011 11:41:19 GMT

[quote][b]Ivan George Borges (10/24/2011)[/b][hr]Have you tried deactivating it in the "My Account / Deactivate Licenses" page and then activating it back on the computer?[/quote]

No because this is what it says on the Deactivate licenses page:

Only one web deactivation per license type is allowed every 10 days.

Since I deactivated and tried to re-activate last Friday, won't this leave me hosed as badly as I am right now or worse?

RE: Inable to activate license

Ivan George Borges — Mon, 24 Oct 2011 11:27:36 GMT

Have you tried deactivating it in the "My Account / Deactivate Licenses" page and then activating it back on the computer?

RE: Inable to activate license

Marcia G Akins — Mon, 24 Oct 2011 10:55:39 GMT

[quote][b]Ivan George Borges (10/24/2011)[/b][hr]By the exception message, it sounds like it couldn't find any device on the machine which would have a valid MAC address to be used to activate on. But this is just a guess.[/quote]

I do not know how it is showing up as activated in "My Account" on the Strataframe web site when locally, it never successfully activated the license and locally it still shows up as not activated. I suspect that this is a firewall issue. That is why I sent the e-mail asking for a manual activation file.

But what do I know :) ? I know nothing. That is why I am up here asking for help.

Thanks again for taking the time to try and help me get this sorted out.

RE: Inable to activate license

Ivan George Borges — Mon, 24 Oct 2011 10:48:18 GMT

By the exception message, it sounds like it couldn't find any device on the machine which would have a valid MAC address to be used to activate on. But this is just a guess.

RE: Inable to activate license

Marcia G Akins — Mon, 24 Oct 2011 09:37:35 GMT

[quote][b]Ivan George Borges (10/24/2011)[/b]
Well, I asked them and your license seems to be activated. But since you are using a USB dongle, if you have activated on it, it should work elsewhere. Have you tried using SF on you original machine with your USB device just to test?[/quote]

Interesting. When I wnt into My Account, it says that my license is activated on the machine at my client site. But when I go into the license activation option in Strataframe, it says that the license is not activated. When I try to activate it I get this error:

NullReferenceException
Object reference not set to an instance of an object.

Source     : MicroFour License Base

Stack Trace:
   at MicroFour.Licensing.ActivationClient.GetActivatableItems(String Email, String Password, String Serial, String MacAddress, String ComputerName)
   at Activate.ActivateMain.GetActivatableItems()

I also get this error when I try to configure the toolbox in visual studio.

Any ideas?

Thanks for all your help.

RE: Inable to activate license

Ivan George Borges — Mon, 24 Oct 2011 09:21:21 GMT

Yep, always around.

Well, I asked them and your license seems to be activated. But since you are using a USB dongle, if you have activated on it, it should work elsewhere. Have you tried using SF on you original machine with your USB device just to test?

RE: Inable to activate license

Marcia G Akins — Mon, 24 Oct 2011 08:34:58 GMT

[quote][b]Ivan George Borges (10/24/2011)[/b]

Have you deactivated your installed license?[/quote]

Hi Ivan.

Thanks for the quick response. Nice to "see" you again.

Yes, I deactivated my installed license. Is that a problem?

RE: Inable to activate license

Ivan George Borges — Mon, 24 Oct 2011 07:35:56 GMT

Hi Marcia.

Have you deactivated your installed license?