StrataFrame Forum » StrataFrame Application Framework - V1 » Issues » License Activation Issue - Help!

License Activation Issue - Help!

Tim Dol — Tue, 03 Jul 2007 23:50:15 GMT

I'm having problems activating my licenses after having the motherboard on my laptop replaced. I deactivated the licenses bound to my old MAC Address (after the board was replaced). I then activated the licenses on my new network adapter however I still get a message telling me the product is not activated when I go into the BO Mapper. I tried a number of times without success, even though it tells me the activation was successful. I checked my account and the activation looks okay.

How can I resolve this issue?

Thanks

Tim

RE: License Activation Issue - Help!

Trent L. Taylor — Tue, 03 Jul 2007 23:50:15 GMT

Since we completed our correspondence via email, let me know if you have any other issues. ;)

RE: License Activation Issue - Help!

Tim Dol — Tue, 03 Jul 2007 15:52:22 GMT

Trent,

Sorry for the duplicated correspondence. I just wanted to make sure I got this ressolved before your holiday tomorrow and thought you would be more accessible via email... Let's continue on the forum.

I activated using my internal network adapter. (My wireless was disabled). I'm still having no luck activating and can't deactivate the current adapter because I already deactivated earlier today and you have a limit placed on the deactivation.

Can you deactivate my licenses again so I can start over or will I end up in the same situation?

Tim.

RE: License Activation Issue - Help!

Trent L. Taylor — Tue, 03 Jul 2007 15:23:50 GMT

Tim,

The network adapter on which you activated is not active any longer. If you activate on a wireless adapter then make sure that it is always on. When you are trying to activate now, it is sending in an all “0” MAC address which generally happens when a MAC address is no longer in the machine or a wireless adapter has been turned off or disabled. Be sure to activate on a network adapter that will always be enabled. As soon as you re-enable the network adapter which cannot be seen, then your activation will be verified, otherwise when the card is disabled it will not be able to verify activation.