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| | | StrataFrame VIP
Group: StrataFrame Users
Last Login: Yesterday @ 11:44:01 PM
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| My companies ES server went down tonight at around 5pm PST. The error was related to the being unable to contact the 'activate.micro4.com' server.
This doesn't seem like it should happen, that if you licensing server goes down, my server goes down as well. Please advise if there was some configuration I should have done or if there was some other issue I could address. My ES server was attempting to contact 'activate.micro4.com' whenever a user attempted to login (maybe other times as well, but we never got past login). |
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StrataFrame Developer
Group: StrataFrame Developers
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| | Greg, This actually should not have happened. Did you get an exception email that the ES will send you if an exception is thrown? If so, I would really like to see it. We are going to see if we can reproduce this because as of right now, you are the only one that is reporting this...and there are a number of other ES users out there. You are right in that we had the servers down last night for 3 hours....long story....but in any case, this should definitely not happen. Any additional details and how you discovered this would be great to have so that we can trouble shoot! |
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| | | StrataFrame VIP
Group: StrataFrame Users
Last Login: Yesterday @ 11:44:01 PM
Posts: 1,329, Visits: 3,495 |
| This is good to hear (that this wasn't supposed to happen). Now to see why. Yes we received an exception email every time someone tried to connect to ES. I'll email you one of those emails (they were all the same).
There were some earlier exceptions, but my sys admin had changed the smtp IP and not told me, so those exceptions just resulted in an exceptions that the smtp server didn't exist.
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StrataFrame Developer
Group: StrataFrame Developers
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| I got your email and we will take a gander at it  |
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| | | StrataFrame VIP
Group: StrataFrame Users
Last Login: Yesterday @ 11:44:01 PM
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StrataFrame Developer
Group: StrataFrame Developers
Last Login: Yesterday @ 7:08:30 PM
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| | Working on a reproduction...I will let you know when I have something for you. |
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| | | StrataFrame VIP
Group: StrataFrame Users
Last Login: Yesterday @ 11:44:01 PM
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StrataFrame Developer
Group: StrataFrame Developers
Last Login: Yesterday @ 7:08:30 PM
Posts: 4,811, Visits: 4,781 |
| We have found the location that could cause this to fail and will be posting a fix with the next update. Just thought you would like to know  If you have an immediate need for this, let me know, but there will be another 1.6.6 build here pretty quick as there is a new language that we failed to implement in the previous build (Czech). So probably sometime this week. |
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| | | StrataFrame VIP
Group: StrataFrame Users
Last Login: Yesterday @ 11:44:01 PM
Posts: 1,329, Visits: 3,495 |
| Thanks Trent! I do have an immediate need for this.  |
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