By Greg McGuffey - 5/24/2009
We recently had a server fail and this is resulting in the need to move ES server to a new box. This would mean that it would have the same machine name, the same IP, same host name but new MAC addresses. How do I go about handling the license change for this? I have a MAC address of the new machine.
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By Trent L. Taylor - 5/26/2009
I have reset your license. You should now be able to login to the My Account area and re-create your license. Let me know if you have any issues.
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By Greg McGuffey - 5/26/2009
Thanks Trent! I'm good to go!
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By Keith Chisarik - 9/17/2010
I need to move our ES to a new box, new everything.
Can you please let me know the process to hopefully ensure no user downtime, it has been a long while since I set this up and I have never had to migrate to new hardware.
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By Keith Chisarik - 10/10/2010
I have sent a support request to have my license reset to allow MAC change for same ES hostname (hardware move). If someone in SF land can do this ASAP I would appreciate it.
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By Trent L. Taylor - 10/15/2010
Just to close out this thread, it was handled via email 
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