We recently had a server fail and this is resulting in the need to move ES server to a new box. This would mean that it would have the same machine name, the same IP, same host name but new MAC addresses. How do I go about handling the license change for this? I have a MAC address of the new machine.

I have reset your license. You should now be able to login to the My Account area and re-create your license. Let me know if you have any issues.

Thanks Trent! I'm good to go!

I need to move our ES to a new box, new everything.

Can you please let me know the process to hopefully ensure no user downtime, it has been a long while since I set this up and I have never had to migrate to new hardware.

Keith Chisarik

I have sent a support request to have my license reset to allow MAC change for same ES hostname (hardware move). If someone in SF land can do this ASAP I would appreciate it.

Keith Chisarik

Just to close out this thread, it was handled via email