Move ES server to a new box?


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Greg McGuffey
Greg McGuffey
Strategic Support Team Member (2K reputation)
Group: Forum Members
Posts: 2K, Visits: 6.6K
We recently had a server fail and this is resulting in the need to move ES server to a new box. This would mean that it would have the same machine name, the same IP, same host name but new MAC addresses. How do I go about handling the license change for this? I have a MAC address of the new machine.
Trent Taylor
Trent Taylor
StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)
Group: StrataFrame Developers
Posts: 6.6K, Visits: 6.9K
I have reset your license. You should now be able to login to the My Account area and re-create your license. Let me know if you have any issues.
Greg McGuffey
Greg McGuffey
Strategic Support Team Member (2K reputation)
Group: Forum Members
Posts: 2K, Visits: 6.6K
Thanks Trent! I'm good to go!
Keith Chisarik
Keith Chisarik
Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)
Group: StrataFrame Users
Posts: 939, Visits: 40K
I need to move our ES to a new box, new everything.

Can you please let me know the process to hopefully ensure no user downtime, it has been a long while since I set this up and I have never had to migrate to new hardware.

Keith Chisarik
Keith Chisarik
Keith Chisarik
Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)Advanced StrataFrame User (939 reputation)
Group: StrataFrame Users
Posts: 939, Visits: 40K
I have sent a support request to have my license reset to allow MAC change for same ES hostname (hardware move). If someone in SF land can do this ASAP I would appreciate it.

Keith Chisarik
Trent Taylor
Trent Taylor
StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)StrataFrame Developer (6.6K reputation)
Group: StrataFrame Developers
Posts: 6.6K, Visits: 6.9K
Just to close out this thread, it was handled via email Smile
GO

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