By Peter Jones - 2/1/2010
Hi,
I've just gone into my account > downloads to get the latest version but the tab is empty.
Is there a problem with my account?
Cheers, Peter
|
By Trent L. Taylor - 2/2/2010
The issue is that your license expired. Forum account deactivations generally lag behind subscriptions a week or two for this very reason. I have resent your renewal notice. Let me know if you have any issues.
|
By Peter Jones - 2/2/2010
Ooops. Missed the renewal notice...
Paid now.
Cheers, Peter
|
By Trent L. Taylor - 2/2/2010
No problem...thanks for your business and sorry for any confusion!! 
|
By Greg McGuffey - 2/3/2010
I also noticed that I don't have anything in my Downloads area. It appears my licenses have also expired!
I checked and I don't see a renewal notice from y'all for the framework, RBS and DDT. Could you resend me a renewal for the framework, RBS and DDT?
Also, you might want to check that your renewal emails are actually going out.
Thanks!
|
By Terry Bottorff - 2/3/2010
I went thru this in January and I did not get a renewal notice either.
|
By Trent L. Taylor - 2/3/2010
Greg, I responded to you via PM. Let me know if you have any questions. Also, to prevent any further "me too" posts, there was a period where we had some outbound server issues. If you experienced this, do not worry, we will still let you renew without penalty. Sorry for any confusion....AND THANKS FOR YOUR BUSINESS! 
|
By Greg McGuffey - 2/4/2010
Thanks Trent. I should have it renewed tomorrow at latest. Thanks again for the great service! 
|
By Trent L. Taylor - 2/4/2010
No, thank you!
|