Nothing in my downloads tab


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Peter Jones
Peter Jones
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Hi,



I've just gone into my account > downloads to get the latest version but the tab is empty.



Is there a problem with my account?



Cheers, Peter
Trent Taylor
Trent Taylor
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The issue is that your license expired. Forum account deactivations generally lag behind subscriptions a week or two for this very reason. I have resent your renewal notice. Let me know if you have any issues.
Peter Jones
Peter Jones
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Ooops. Missed the renewal notice...



Paid now.



Cheers, Peter
Trent Taylor
Trent Taylor
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No problem...thanks for your business and sorry for any confusion!!  Smile
Greg McGuffey
Greg McGuffey
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I also noticed that I don't have anything in my Downloads area. It appears my licenses have also expired!



I checked and I don't see a renewal notice from y'all for the framework, RBS and DDT. Could you resend me a renewal for the framework, RBS and DDT?



Also, you might want to check that your renewal emails are actually going out.



Thanks!
Terry Bottorff
Terry Bottorff
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I went thru this in January and I did not get a renewal notice either.
Trent Taylor
Trent Taylor
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Greg, I responded to you via PM. Let me know if you have any questions. Also, to prevent any further "me too" posts, there was a period where we had some outbound server issues. If you experienced this, do not worry, we will still let you renew without penalty. Sorry for any confusion....AND THANKS FOR YOUR BUSINESS! w00t
Greg McGuffey
Greg McGuffey
Strategic Support Team Member (3.5K reputation)
Group: Forum Members
Posts: 2K, Visits: 6.6K
Thanks Trent. I should have it renewed tomorrow at latest. Thanks again for the great service! BigGrin
Trent Taylor
Trent Taylor
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No, thank you! BigGrin
GO

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