this is in the event viewer:
Faulting application DatabaseDTK.exe, version 1.6.6.0, time stamp 0x48ceb31d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x0bdb0f06, process id 0x9f0, application start time 0x01c99e53eed9a80c.
Help.