Problems installing SF to a Vista Business 64 bits


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StrataFrame Team
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Yes, Edhy, it looks like not all of the processes are running x86.  Since Visual Studio 2008/2005 run in x86 mode, the files must be located within the C:\Program Files (x86)\ directory, or Visual Studio will not be able to locate any of the files.  At runtime, windows x64 will dynamically translate C:\Program Files\ into C:\Program Files (x86)\ (it will also translate the C:\Windows\System32\ into C:\Windows\syswow64\ and the HKLM\Software\ to HKLM\Wow64Node).  So, since the OS is translating the paths, everything will run fine if the install program thinks it's installed/running under x86.  I believe we have our install DLL that contains the installer classes compiled in x86, but it could be the case that the x64 process of the InstallAware program is calling it within the x64 process, so the paths aren't being translated. 

When you run the install, could you do me a favor and when you get the error, use the TaskManager and tell me whether the following processes have *32 after the process names (indicating that the process is running 32-bit):

setup.exe
msiexe.exe
installutil.exe

and anything else that looks like it might be spawing as part of the setup program.  Thanks.

Edhy Rijo
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Hi Trent,

Since I am still having problem on my Vista 64bit dev computer, I decided to make a Cantasia video of the most recent SF installation file to show you the process.

I believe what is causing the problem is the location for the "Common Files" and the .NET program used to Configure StrataFrame - Phase 1 and 2 which may be compiled to AnyCPU instead of x86.

Here are the values for my Common Files folders

CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

And I am installing SF on: C:\Program Files (x86)\MicroFour\StrataFrame

You will notice from the video that IA is copying the common files correctly to:

C:\Program Files (x86)\Common Files\MicroFour\StrataFrame

But the "Configure StrataFrame" program is looking at "C:\Program Files\Common Files\MicroFour\StrataFrame" which is the defaut for 64bit OS and of course generated all kind of error since the files are not there.

I know this has been a long battle with the installation and I hope you can see the problem now.

If I am still wrong, when you have a chance, please take a look at the video to see if you can find what could be causing this problem.   www.progytech.com/videos/SF_Installation\SF_Installation.htm

Edhy Rijo

Edhy Rijo
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Trent L. Taylor (09/04/2007)
OK...I think I see the problem.  To correct your issue this go around, just copy the StrataFrame.pkg file from the c:\program files (x86)\Common Files\MicroFour\StrataFrame to the c:\program files\Common Files\MicroFour\StrataFrame folder.  The reason this happened is because the installation is running as 32-bit and the installer program is running as 64-bit so they looked at different locations.  Try copying this file over, then run installation again and it should load the databases.  Copy any other .PKG files from the (x86) folder over to the c:\program files\Common Files\MicroFour\StrataFrame folder as well so that they get installed.  This will include the StrataFrameSample.pkg that gets loaded during this same process.

Hi Trent,

Just to let you know that the same problem still exist with 1.6.5 installer.  Crazy  Please see image attached.

P.S.

If you fix this, please send me the link for the new installer so I can test it for you here.

Edhy Rijo

Edhy Rijo
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Hi Trent,

You are right on the spot, there is a problem with the installer and Vista 64 Smile

I copied all files from the (x86) folder to the 64 bit folder and re-run the installation and so far the data is being deployed.

Well, finally, the installation completed and will start the evaluation.  Thanks for your support!

Edhy Rijo

Trent Taylor
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OK...I think I see the problem.  To correct your issue this go around, just copy the StrataFrame.pkg file from the c:\program files (x86)\Common Files\MicroFour\StrataFrame to the c:\program files\Common Files\MicroFour\StrataFrame folder.  The reason this happened is because the installation is running as 32-bit and the installer program is running as 64-bit so they looked at different locations.  Try copying this file over, then run installation again and it should load the databases.  Copy any other .PKG files from the (x86) folder over to the c:\program files\Common Files\MicroFour\StrataFrame folder as well so that they get installed.  This will include the StrataFrameSample.pkg that gets loaded during this same process.
Edhy Rijo
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Yes, I have SQL Server 2005 Express Edition with Advanced Services SP2 which was downloaded from http://msdn2.microsoft.com/en-us/express/bb410792.aspx

Edhy Rijo

Trent Taylor
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Do you have Service Pack 2 for SQL Server Express installed?
Edhy Rijo
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Hi Trent,

I am running MS-SQL Server Express, please see the about info attached.

Edhy Rijo

Trent Taylor
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We actaully have several machines in house running Vista 64-bit, so I do not feel that this is your issue.  We have a number of other developers running 64-bit OSs as well.  I think that the problem here is your connection to SQL Server.  Have you verified that SQL Server is installed and running?  What version of SQL are you running?  If you are running SQL Server Express then you MUST have SP2 for SQL Server Express installed.  This is a requirement of Vista.
Edhy Rijo
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Hi,

I guess the problem may be with your installer in my 64bits Vista OS because some files are in the C:\Program Files (x86)\Common Files\MicroFour\StrataFrame while others like the logs are in C:\Program Files\Common Files\MicroFour\StrataFrame.  The logs files are empty.

Please see the attached image files maybe I may need to manually relocate some of those files, at this point I don't know if I can manually recover the installation.

Please advice, since I was suppose to test SF during the long weekend here in USA in order to buy it.

Thanks!

Edhy Rijo

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