I recently migrated to a new machine running the 64 bit version of Windows 7. I ran into some problems with StrataFrame -- it would not let me register it as my licensed SF copy and then it did not uninstall cleanly (had to do most of it manually). Before I get into the nitty gritty of those things, is compatibility with 64 bit Windows 7 in general a known issue? If so, is there an update in the pipeline that will be fully compatible?

Yep, we have it running this way on many machines.

Are you sure you are using the latest version, 1.7.0.7?

I am not sure if it was 1.7.0.7 or 1.7.0.6. In any case I continue to be thwarted. When I log into strataframe.net on the 64 bit machine nothing is listed in the Downloads section, which IIRC is the only place the 1.7.0.7 beta version is available. My guess is that is because I have not activated the license on this (64 bit) machine. Is is deactivated on the old machine. Unfortunately, when I click Manual Activation on the web site it says "Coming soon...." So I can't activate the version I need without downloading, and can't download it without activating -- a Catch 22. For now I am just going to put all thoughts of StrataFrame aside and come back to it another time. Or not. That sounds like a sour attitude but that's what happens when you pay $700 for software and can't even get it to install correctly.

Michael,



Something weird is going on. You don't need to have the license installed to access you account and hence the download section. My standard mode is to download on some other machine than my develop machine, then access that other machine via my internal network to do install on development machine. The download machine does not have SF, VS or any other development tool installed. Let me check and make sure your account doesn't have something weird going on, which is causing the download area to be unavailable. Once you get access to that, and get the latest version downloaded, we can figure out why it's not installing correctly.

Thanks for the reply. I think I may see what the issue was yesterday. It was the end of my license period. (Hard to believe it's been a year. A long term contract came along not long afterward and I haven't had much time to learn the product). If that was indeed the issue I will look into renewing my license, or more likely waiting until the work contract ends and renewing then.

You are correct Michael, that is causing the problem. Time does fly! We'll be here when you're ready to get going again!