This product is growing and so as the user base. You multiply the features times new users, you can see how many questions will be rolling off NG. Very likely, most of the users won't go through piles of posts to see if their question was already covered. The more features to learn and the more new users, soon it will slow down support team.



I propose to SF to develop a comprehensive KB that is hierarchically organized based on categories and each answer is followed up by samples in C# and VB. The KB should also have some form of search and sorting.



a) This can be a WinForm program part of SF toolkit (in VS) that users can click a button and the contents can be downloaded from your main server and the user can use it offline.

b) It can be developed as a WebForm that will be available to anyone surfing the web site.



It would be great for others to offer their ideas and see what SF team have to say!

Thanks!

..ßen