You're welcome Marcia.

Glad to hear that Superman helped you out.

Hi Ivan.

Thanks so much for alll your help. I finally got my licese activated by getting a manual activation client from Trent. Problem is solved

No because this is what it says on the Deactivate licenses page:

Only one web deactivation per license type is allowed every 10 days.

Since I deactivated and tried to re-activate last Friday, won't this leave me hosed as badly as I am right now or worse?

Have you tried deactivating it in the "My Account / Deactivate Licenses" page and then activating it back on the computer?

I do not know how it is showing up as activated in "My Account" on the Strataframe web site when locally, it never successfully activated the license and locally it still shows up as not activated. I suspect that this is a firewall issue. That is why I sent the e-mail asking for a manual activation file.

But what do I know ? I know nothing. That is why I am up here asking for help.

Thanks again for taking the time to try and help me get this sorted out.

By the exception message, it sounds like it couldn't find any device on the machine which would have a valid MAC address to be used to activate on. But this is just a guess.

Interesting. When I wnt into My Account, it says that my license is activated on the machine at my client site. But when I go into the license activation option in Strataframe, it says that the license is not activated. When I try to activate it I get this error:

NullReferenceException
  Object reference not set to an instance of an object.

Source     : MicroFour License Base

Stack Trace:
   at MicroFour.Licensing.ActivationClient.GetActivatableItems(String Email, String Password, String Serial, String MacAddress, String ComputerName)
   at Activate.ActivateMain.GetActivatableItems()

I also get this error when I try to configure the toolbox in visual studio.

Any ideas?

Thanks for all your help.

Yep, always around.

Well, I asked them and your license seems to be activated. But since you are using a USB dongle, if you have activated on it, it should work elsewhere. Have you tried using SF on you original machine with your USB device just to test?

Hi Ivan.

Thanks for the quick response. Nice to "see" you again.

Yes, I deactivated my installed license. Is that a problem?

Hi Marcia.

Have you deactivated your installed license?