Hi SF,

ES has suddenly stopped responding.   The web site is up and running. (es.prospecthelper.com)  I have logged onto the server and attempted to load the Status.aspx page into the local browser and it will not load.

Please help!

Jeff

Hi Ivan,

So you know there has been no changes made to the server or IIS settings before ES stop working.

This is the message I get when browsing to the link:

This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage.

Also, I can browse to www.micro4.com as well.

What next?

Jeff

Just checking... you still don't have the status page coming up?

Sorry, but no.

Jeff

Was it already running under your licensed account? I ask you because you said you had es.prospecthelper.com up and running, but this is under your SDK. And even with this, you should still have the status page coming up, that's why we thought that the site most likely wasn't setup correctly.

Hi Ivan,

I initially was using my SDK licenses for testing purposes.  But when I bought my 25 licenses, I installed that license 2-3 months ago and the site has been running under the 25 licenses account ever since that date until now.

Jeff

Got it. I am checking with the guys.